Delete your Stridometrics account

Delete it in the app

In the Stridometrics app for iPhone or Android, or at app.stridometrics.com:

1. Sign in.
2. Tap Account.
3. Tap Delete account.
4. Tap Yes, delete my account.

Your account is deleted straight away. If you cannot sign in, or cannot reach the Account screen, ask us by email instead.

Ask us by email

Email support@stridometrics.com from the address you sign in with, and ask us to delete your account. If you write from a different address, tell us the address on the account and we will email that address to check the request is yours before we delete anything.

We delete the account within 30 days and reply to tell you when it is done.

What is deleted

• Your account: your email address, your sign-in and your access status.
• Your access history: trials, passes, subscriptions and free access from invitations.
• The devices registered to your account, with their device identifiers.
• The push notification tokens for your devices, if you turned notifications on.

If you have an active payment subscription, deleting your account cancels it. If the cancellation fails, we cancel it by hand.

Anything the app saved on your phone, such as your settings, stays on the phone until you uninstall the app.

What we keep, and for how long

A few records are kept after the account is gone. They still show your email address, but they are no longer linked to an account:

• Records of any payments, for tax and accounting. Our payment processor, Stripe, also keeps its own records under its own privacy policy.
• Records of invite or promo codes you redeemed or tried to use, including the device identifier recorded at the time, as an audit trail of how each code was used that helps us detect fraud.
• A log of the account emails we sent you, such as receipts and renewal notices, as a legal record that we sent them.

Records we keep for legal, tax or fraud reasons are kept only as long as those reasons require, and then deleted.

Copies of your email address can also remain in our database backups, which are replaced on a rolling basis, and in service logs, such as our sign-in provider's audit log and the error logs described in our Privacy Policy.

The founders list and the daily email

The founders list and the daily free race email are separate from accounts. You can be on them without an account, and deleting your account does not take you off them.

• To leave a list, click Unsubscribe at the bottom of any list email. It takes one click and no sign-in.
• Or email support@stridometrics.com and ask us to take you off.

If you signed up but never clicked the confirmation link, we send you nothing more. When you unsubscribe, we keep your address marked as unsubscribed, with the dates you joined and left, so we never email you again by mistake. If you would rather we erase it from our list records completely, say so in your email and we will do that within 30 days.

More detail

Our Privacy Policy explains what we collect and why. Questions? Email support@stridometrics.com.